Online Alternative Provision and SEND tuition built around the learner.

The welfare of children and adults at risk is central to every decision. Practice takes account of current safeguarding guidance, including Keeping Children Safe in Education 2026, Working Together to Safeguard Children 2026 and the Department for Education’s guidance for out-of-school settings.

• Disclosures are listened to calmly and taken seriously, without leading questions or promises of secrecy.
• Concerns are recorded factually and without delay. Carly will assess, consult and refer as appropriate; she will not conduct her own investigation.
• For commissioned provision, the school or Local Authority safeguarding procedure is followed alongside Carly Brosnan Tutoring’s own process.
• Carly Ann Brosnan is the safeguarding contact and has completed Designated Safeguarding Lead training, with a certificate held.

Online sessions use agreed professional platforms, times and communication channels. Arrangements for learners under 18 are made through a parent, carer, school or commissioner.

• Personal social-media accounts are not used to contact learners.
• A responsible adult receives the session details and can check in when appropriate.
• Resources and links are checked for suitability before sharing.
• Any recording is agreed transparently in advance, uses appropriate consent and is stored securely.

Only information needed to respond to enquiries and to arrange, deliver, monitor and safeguard provision is collected. Details submitted through the website enquiry form are stored privately and are not displayed publicly.

• Information is processed using an appropriate legal basis, such as contract, legitimate interests, legal obligation or consent.
• Data is shared only where necessary with the learner or family, commissioner, essential service provider, safeguarding agency or lawful authority.
• Personal information is not sold or rented for marketing.
• Access, correction, deletion and other data-rights requests can be made through the website enquiry form.

For online learning, the platform should be secure and reliable, the immediate learning environment should be appropriate, and an alternative contact method should be available if technology fails.

• Emergency, medical and allergy information is gathered where relevant to the provision.
• Any separately agreed face-to-face work is subject to a setting-specific risk assessment and lone-working arrangements.
• For home visits, a responsible adult should be present, the session should use an appropriate communal area and check-in arrangements should be in place.
• A session may end immediately if the environment becomes unsafe.

Risk assessments are specific to the learner, activity and delivery setting. The supplied templates cover public spaces, students’ homes and a tutor’s home; they are completed only when that type of provision is actually agreed.

• Safeguarding, fire, accident, medical, travel and environmental risks are considered.
• Parents or commissioners provide accurate emergency, medical and allergy information.
• Separate, informed consent is sought for visits, activities, photographs or recordings where these apply.
• Assessments are reviewed after incidents, changes in circumstances or at the agreed review date.

A written agreement is put in place before teaching begins. It confirms the parties, service, timetable, fees, payment arrangements, cancellation notice and any commissioner-specific requirements.

• If Carly cancels, the session is not charged and an alternative time is offered where possible.
• Client cancellations, non-attendance and client-side technical failures are handled under the agreed written terms.
• Questions or complaints should be raised promptly through the website enquiry form so they can be recorded, considered fairly and answered.
• Safeguarding concerns are handled through the safeguarding process and may be referred externally.